Services Industry
Retail & e-commerce
We serve your customers where they buy: product questions, availability, orders and follow-up. We reduce cart abandonment and poorly handled returns, and free your team for more complex sales.
What we offer shops and e-commerce
Support & questions
Product, size, shipping and promotion questions on WhatsApp, web or chat.
Assisted sales
Recommendations, comparisons and buying guidance without saturating your sales team.
Orders & tracking
Order status, changes and returns with information from your systems.
Lead recovery
Abandoned-cart reactivation and automated post-purchase follow-up.
- Integration with your catalogue, stock and orders.
- One agent across all channels.
- Conversion and satisfaction metrics.
How we start
A clear path, no invented metrics: first we understand, then we propose, then we deploy assistants on your channels.
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1. Audit
We understand your operations, channels and available knowledge to set a realistic scope.
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2. Proposal
We propose what to implement first and how it fits Services and Flow.
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3. Flow on your channels
We deploy the agent on WhatsApp, web and/or phone with your knowledge in the panel.