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Flow WhatsApp Business

AI chatbot for WhatsApp Business that answers on its own

You set the behaviour once and the AI replies in seconds with text, audio, video, PDFs and images. When you want to step in, you open the panel and continue the conversation yourself, without losing the thread.

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Your business · WhatsApp Business

Answers in seconds, every day

Online

Do you have an outdoor lighting catalogue?

We do. Here is the outdoor catalogue and the sheets for the weatherproof range.

outdoor-catalogue.pdf

See prices Request a quote

I need a quote for 40 units.

High-value enquiry: someone from the team joins in.

The channel

What your WhatsApp AI channel does

  • Answers like your team

    • Handles frequent questions 24/7 in your brand’s tone.
    • Uses your PDFs, your site, your videos and images as its knowledge base.
    • Stops your team from typing the same answer over and over.

  • Sends files and content

    • Shares PDFs, catalogues, videos, rates or spec sheets.
    • Offers buttons and lists so the customer doesn’t have to type.
    • All automatic, all controlled from your panel.

  • Hands over when you decide

    • The bot flags complex or high-value enquiries.
    • You step into the conversation from the panel and carry on.
    • The customer never feels they are only talking to a machine.

Setup

How the channel is set up

You do it once, from the panel, and you never write a line of code.

  1. Define the behaviour

    Set goals, style and limits: what the AI answers and what it must escalate to a person.

  2. Connect your content

    Upload PDFs, images, videos, product sheets, technical docs and links to your site.

  3. Link WhatsApp Business

    Connect your official WhatsApp Business number, or one managed with Twilio, from the panel.

  4. Design the opening flow

    Welcome message, buttons, lists and keywords that trigger answers or send files.

  5. Turn on metrics and alerts

    See conversations, response times, the most repeated questions and what reached the team.

On the other side

What your customer sees

Nobody has to install anything or learn anything new: it is the app they already have open on their phone, with your business answering at the other end.

See support cases
  • A greeting that matches your brand and your tone.
  • Buttons and lists that guide them: bookings, catalogue, frequent questions.
  • Answers in seconds, based on your files and your website.
  • Direct links to documents, product sheets, videos and gallery.
  • They can send audio, photos or video and the AI takes it into account.
  • When it matters, a person continues in the same chat.

The small print, the good kind

Details that make the difference

  • Text, audio, video, PDF and image

    All five formats in the same channel, both ways.

  • It understands voice notes

    Transcribes the customer’s audio so the AI answers what was actually said.

  • Tags and keywords

    So you know which topics keep coming back and which ones end in business.

  • Human-only mode

    Switch the AI off during a campaign or a specific moment and let your team answer.

  • Several languages, one number

    The same channel answers in the language it is written to.

  • Everything stays in the panel

    Every conversation stored, with its response times and its handoffs.

Customer

A real example: Iluminación Iluzona

A lighting distributor with a technical catalogue: the kind of business where every enquiry starts with “do you have…?” and ends in a PDF spec sheet.

  • Answers technical questions using the PDF catalogues, the project gallery and the website.
  • Shows product sheets and sends the full catalogue when asked for it.
  • Suggests images of projects similar to the one being described.
  • Escalates to a person when they ask for a quote or the enquiry gets complicated.

All of it 24/7, with nobody on the team glued to their phone, and every conversation stored in the panel.

See the full case All cases

Frequently asked questions

Numbers, content and human control: what we get asked most before connecting the channel.

Does it work with WhatsApp Business?
Yes. It is built for WhatsApp Business for customer service and sales.
Does it answer only with my content?
Yes. You connect your knowledge (PDFs, URLs, videos and images) and the bot uses that information.
Can I take control of a conversation?
Yes. You can intervene from the panel whenever you need to.
Do I need a new number?
You can link your official WhatsApp Business number or use one managed with Twilio from the iabot panel.
Does it understand the voice notes customers send?
Yes. It transcribes the audio and answers taking it into account, the same as with photos, videos and PDFs they send you.
Can I switch the AI off for a while?
Yes. There is a human-only mode for campaigns or moments when you prefer to answer yourself, and conversations are still stored in the panel.
Does it answer in several languages?
Yes. The same channel can answer in several languages depending on your setup and the customer’s language.

Connect your number and try it

WhatsApp Business is part of the Pro plan, €29.99/month. The chat on your website has no plan fee, so you can start there and switch WhatsApp on when it suits you.

Pricing Web chat What Flow is

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