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Services Industry

Administrations & organisations

We help public administrations, foundations and organisations answer citizen questions, guide procedures and reduce front-desk and call-centre load. Accessible information 24/7 with the rigour the sector requires.

Talk to us Request an AI audit
Public hall of an administrative building with no visitors: floor-to-ceiling windows, a long service counter and rows of waiting chairs.

What we offer administrations and organisations

Citizen information

Answers to FAQs on hours, requirements and procedures.

Procedure guidance

Step-by-step orientation and required documents without saturating the desk.

Appointments & availability

Appointment queries and reminders to reduce no-shows and queues.

Security & compliance

Flows designed with regulation, privacy and accessibility in mind.

  • Local and regional administrations, foundations and non-profits.
  • Content based on your regulations and procedures.
  • Training and support for service teams.

How we start

A clear path, no invented metrics: first we understand, then we propose, then we deploy assistants on your channels.

  1. 1. Audit

    We understand your operations, channels and available knowledge to set a realistic scope.

  2. 2. Proposal

    We propose what to implement first and how it fits Services and Flow.

  3. 3. Flow on your channels

    We deploy the agent on WhatsApp, web and/or phone with your knowledge in the panel.

How it fits with iabot

A Services project: process audit, flow design and Flow deployment with your regulations and procedures as the knowledge base.

Flow Services

Want to improve citizen service with AI?

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