A recording of employee channel and phone configuration in iabot. Open video ↗

Use the browser as your reference point

Open Hub Bot in a desktop or mobile browser. The website brings together conversations, files, configuration and available review views. If an external channel cannot show a file or complete setting, return to the web to review the context.

Telegram and WhatsApp connect to individual employees through their menu options. Check the selected employee and the account or number being associated. Availability depends on configuration and provider authorisation.

Connect and check the channel

  1. Open the employee menu and choose Connect Telegram or Connect WhatsApp.
  2. For Telegram, complete the bot configuration. For WhatsApp, follow Connect with Meta and select an available phone number.
  3. Confirm the interface shows a connected channel; an authorised Meta account may still need a phone number selected.
  4. Send a test question without sensitive actions and check that the intended employee replies.
  5. Review identity and permissions before using the channel for company tasks.

Maintain the connection and context

If the provider requires renewed access, use the corresponding action and recheck the status. Disconnect a channel when it is no longer needed. WhatsApp owner-number identification and external-contact controls are part of configuration; talking to an employee does not automatically make a contact the owner.

Telephone calls and other voice features may require specific workspace enablement. Consult your account's actual options for availability, conditions and the handling employee's scope.

Sources and documentation