Different information serves different purposes
Task context contains the messages and materials needed now. Documents hold reference content. Memory records facts, preferences and corrections for continuity. Skills describe repeatable procedures. Distinguishing these helps the employee use appropriate information.
‘The customer prefers itemised quotations’ is a preference; an attached catalogue is a source; ‘check quantities, units and discounts before delivery’ could belong to a skill. A meeting date belongs to the task or calendar.
Make corrections specific
Identify the wrong fact and its replacement: ‘Ana is this project's contact; use the email in the updated document.’ Explain whether it affects one task or the normal way of working. Review confirmations and later results.
If another employee needs the information, share it through authorised workflows or company materials. Do not assume one employee's private memory and native skills are automatically shared with everyone.
Keep sources current
- Identify the reference document and version when starting important work.
- Distinguish confirmed facts from hypotheses and open questions.
- Correct old information when project conditions change.
- Turn useful, repeatable steps into a skill.
- Recheck figures, names and commitments before external delivery, even if they appeared in earlier conversations.