Flow case Medical distribution
ACJ Healthcare
Medical and hospital supplies distributor. The assistant answers queries on their site with the company’s knowledge.
The problem
A healthcare distributor gets catalogue, availability and contact questions that overload reception if each one needs a person. The visitor is already on the site: sending them to a phone or a form delays the answer.
The solution
An iabot Flow agent on acjsa.com. It answers with ACJ’s knowledge. The team steps in from the panel when the conversation needs it.
- Questions on the web, without leaving the client’s domain.
- The same knowledge if they later add WhatsApp or phone.
- Handover to a person without losing the thread.
What you can see today
The assistant is live on the client site. There is no agreed results figure to publish: the proof is the agent running.